Could not change 10 day tix to APH

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Mickey2's picture
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Could not change 10 day tix to APH

We went to Epcot Guest Relations this morning to try to change our 10 day park hopper tickets into annual pass holder tickets but it could not be done - not yet, not easily. Because we are more than a couple days away from our Nov. 3rd Ft. Wilderness stay, they could not access our tickets, and they are combined in a bundle with our on-property stay and dining plan.

We could have purchased the APH tickets today, $1300+, and then request a refund of our 10-day tickets on Nov. 3rd, BUT we did not feel totally comfortable with the idea of getting a refund later. Just the way the CM phrased it. She was going to create a file on our dealings for later reference, but again, we did not feel 100% comfortable. It wasn't the idea of paying the $1300 now and getting a credit later, it was the possibility of not getting the credit later. We both agreed on that feeling. She also wasn't sure when they could access our 10-day tickets, if it was 2 days out or 10 days out. A second option was presented which entailed separating the stay from the tickets and dining plan. I did that once at 62 days out and the cost of our stay went up immediately because it was no longer a bundled deal. The CM also confirmed that we would surely lose all of our fast passes associated with the 10-day tickets. Not an option to me. She said "you can start making new fast passes now."

I had started out this morning very happy and now I was very unhappy. The CM told me to call reservations by phone to see what they could do to separate the 10-day tickets. Before we left the booth I was on the phone. Rick was dealing with getting the parking fees refunded and I was on the phone. The line was getting long. I was not happy, but glad we didn't have kids with us. They would have been crying, I was almost. It took the CM on the phone a long time to understand what we wanted to do. She kept suggesting that we separate/cancel the tickets and forfeit the fast passes. I kept saying that was not an option.

We rode the monorail around while I thought things through. We drove to DTD since we couldn't get into a park and what a mess that area is! So much construction and so many cars. We parked and walked to Guest Relations to see what they could do. The CM, Michelle from NY, understood what we were trying to do, but thought we had to be 2 days away from our stay in order to access our tickets and convert them. She understood that we did not want to lose any reservations, FP's, or for our stay to go up in cost. I asked if we could purchase annual pass tickets now and get a refund Nov. 3 for the 10-day tickets when we check in and she said it was doubtful, very doubtful, because they would be 2 separate purchases. We were glad we didn't use that option earlier. She went into the back room and took awhile to work on it. She called reservations and really tried, but could not get it done. She said it is because they bundle the stay with the tickets and dining and want it to stay that way (as long as possible). She also said we had some great FP's and understood not wanting to give them up. HOWEVER, she gave us both a free 1-day park hopper ticket to be used anytime between now and Nov. 3rd.

I wish we could have gotten our APH tickets today, but we will keep busy and have fun until we do. We will drive to some of the resorts and explore since we've only stayed at Fort Wilderness. Growing up near Disneyland I used to love riding the monorail and the trams, so that will suffice for now.

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Kristen K.'s picture
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Oh no! I'm so sorry to hear that you weren't able to upgrade those tickets before your stay. I'm glad to hear that Michelle from NY understood what you wanted and worked hard for you. It was nice that she was able to get you the bonus park hopper that you can use before your check in!

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Bummer! Sorry to hear you had a rough experience!

Mickey2's picture
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I guess most visitors convert their tickets while they are using them, not 2 weeks prior to their arrival, or they purchase the annual passes separately. The CM's were nice and polite, and I worked as a customer service/support manager for most of my working career, so I know not to get angry or upset with them. They tried their best.

I do keep wondering why someone couldn't over-ride the system to let us spend more money on our tickets and get us into the parks sooner where we will spend more money on food and purchases. confused

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alicemouse's picture
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I agree that it seems like there should have been a way to override this. If people wish to come to your establishment, you find a way to make it possible for them to do so. Sounds like this is one of the kinks that still hasn't been worked out of the new software. Thanks for sharing your experiences with us because this same issue could affect others in the future.

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Sorry that you are having so much trouble. Sad I can share with you my experience and *maybe* it can help. I booked a 6N/7Day package last year. Resort/Tickets/Dining. When the time came, I booked all dining and FP. At 48 days before arrival, we decided to switch to AP. I called the AP line directly and spoke to a CM that deals with AP issues. She was wonderful!!! She used her pixie dust and worked some Disney magic. She was able to switch our reservation over to a Passholder Dining Package, which gave us a cheaper rate for our room and allowed us to stay on the dining plan. Now I might add here that if you have a general public discount and you switch to the Passholder package, you may not get the full discount due to room availability in that category, but the CM should be able to price it out for you and tell you so you can decide. We retained all of our FP selections, but I am not sure what she did on her end to make that possible. All I know is that My Disney Experience continued to say we had park tickets even though we didn't. Since we were 48 days out, they sent us the AP voucher in the mail. I had to call back in to have a CM link the voucher card number to My Disney Experience because the system would not allow me to link it myself.

So my suggestion if you haven't done this already is try calling the Passholder line directly. Explain your situation again and what you would like to do and see if a CM that deals specifically with Passholder issues can fix for you. I have found that when dealing with AP questions, these CMs are your best bet.

Another thought I had is that since you have already paid in full for your package, that is slightly different from my situation, where I switched things prior to making the full payment. From what the CM told me that day, I had to purchase the AP separately from the Passholder Dining package. So I pd in full for AP and then I called back and pd off trip at 45 days.

Hope this helps! Good Luck! Happy that Michelle was able to snag you a 1 day PH. Smile

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LuvAllDisney, I really appreciate your suggestions. Only once during our entire time of planning and talking with WDW have I spoken with someone that dealt specifically with annual passes, and they were very knowledgeable and knew more about APH than others. The thought went through my mind to try to find the APH department phone number and try again.

I just looked in WDW Contact Us and found the Annual Passholder phone number = 407-560-7277. I'll post the results.

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Fingers crossed for you!
crossfingers crossfingers crossfingers

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This evening I called the Annual Pass Holder number at 407-560-7277 and spoke with a CM who had to run my request by her supervisor and then by someone else in the APH department. She said she could not help me and I could only get my tickets converted at Guest Relations. I told her Guest Relations could not help me and that I had received 2 different answers, one who said I could convert 10 days from my stay and another who said I could convert 2 days from my stay. This is when she spoke with someone in APH dept and they said I should only convert our tickets on the last day of our stay or else we will lose FP's.

Any other suggestions? I think we're having a shortage of pixie dust.

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Mickey2's picture
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I think we will use the next 2 weeks to explore the resorts since we can't seem to get into the parks. And we have the 1 day PH tickets that a CM gave us also. I believe we can park at the resorts and get a bus to DTD? Any other suggestions? Thanks.

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Are you getting the free dining during your 10 day already booked vacation? AP holders aren't eligible for free dining, and I don't know whether or not they would let you keep the free dining if you upgrade to an AP holder. As an AP, DH and I can't get the free dining plan, only the passholder dining plan. I'm not sure how much each of the dining plans cost for AP but they are definitely not free. I don't know if they will let you keep it or not. I was just wondering if any CM told you if you switch to AP during your trip would you have to switch to passholder dining too?

If it turns out you would lose the free dining if you upgrade to AP, it might cost less for you to keep the 10 day trip as it is, turn your 1 day free tickets into AP and keep the free dining.

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AnnielovesDisney wrote:
Are you getting the free dining during your 10 day already booked vacation? AP holders aren't eligible for free dining, and I don't know whether or not they would let you keep the free dining if you upgrade to an AP holder.

When I upgraded in November I had free dining and it wasn't impacted. I only paid the difference between the 8 day park hopper and annual pass.

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Hey Annie, Thanks for helping. We did not get free dining, but we have the Dining Plan with snack, QS & TS, estimated to cost about $63 dollars each person each day according to a CM. The main issue with separating the 10 day tickets from the FW Campground stay and dining plan is losing the FPs. And I think the FW Camp stay may go up in cost like it did at day 63. At this point in time I don't think we could drop the dining plan without a penalty, and we want to keep it.

I may try to call tomorrow during the day just to confirm that we can convert our tickets on the last day of our on-site stay. I'm beginning to wonder/doubt.

Any ideas on what to do with our time other than resorts and DTD? Thank you again.

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Mickey2's picture
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JoAnn, do you remember when you converted your tickets? First day, last day?

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Mickey2 wrote:
JoAnn, do you remember when you converted your tickets? First day, last day?

It was the 2nd day of the trip. I did it at DTD.

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I may try a couple days before our FW Camp stay, before I move the motor home. DTD said they should be able to do it 2 days prior. Epcot guest relations said 10 day prior so we'll check in with them around that time.

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Mickey2 wrote:
Any ideas on what to do with our time other than resorts and DTD? Thank you again.

Here are some suggestions of things to do at resorts and DTD mickey

Monorail Crawl - Hitting every bar/lounge on the line.
Mini Golf - Fantasia Gardens or Winter Summerland
Disney Quest at DTD
Characters in Flight at DTD
Catch a movie at Downtown Disney
Take a boat ride from DTD to Port Orleans and back again
Take a boat ride around Crescent Lake (this is especially beautiful after dark)
Rent a Surrey Bike at the Boardwalk
Rent a boat at one of the Deluxe Hotel Marinas
Take a Carriage Ride at Port Orleans

Here are a few suggestions Off Property cool The Charles Hosmer Morse Museum of American Art contains one of the world's most impressive collections of famed artist Louis Comfort Tiffany.

Lake Eola Park is a 43-acre recreational area in the heart of downtown Orlando. Visitors can picnic along the shore, enjoy one of the many free concerts at the amphitheater, feed the resident swans or stop by the farmer's market on Sundays.

Lakeridge Winery & Vineyards, which sits on 80 breathtaking acres just north of Orlando, offers free tours, tastings and many free festivals and events.

The Orlando Brewing Company near downtown Orlando is the only organic brewery and tap room in the Southeast and one of only 10 in the United States. Each weekend, there are free brewery tours, free Wi-Fi and free live entertainment.

FleaWorld, located just north of Orlando, is the largest flea market in the United States, featuring more than 1,700 vendors, acrobatic shows, circus and magic acts and exotic animals.
Source

Universal CityWalk and on-site hotels: While it may cost to go into the parks, you can visit Universal's CityWalk, a multi-level entertainment complex, and only have to pay for parking.

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We were able to get our annual passes this morning and we are at Epcot! Happy dance!

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Mickey2 wrote:
We were able to get our annual passes this morning and we are at Epcot! Happy dance!

Wonderful news!! Enjoy mickey

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Mickey2 wrote:
We were able to get our annual passes this morning and we are at Epcot! Happy dance!

great news!

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Mickey2 wrote:
We were able to get our annual passes this morning and we are at Epcot! Happy dance!

awesome

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clapping yay clapping yay clapping yay clapping

E X C E L L E N T !

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It was a good day. We spent most of the day at Epcot and a few hours at MK. We left at 5pm after the flag retrieval and had fun looking at all the people in costumes for MNSSHP.

Thought I'd share our experience in case anyone is ever in our situation. Our reservation for staying on property (FW CG) is Nov. 3-14 and we had tried to convert our 10-day PH tickets to AP's about a week ago with no success at two guest relations locations and on the phone a couple times. One CM at Epcot said they couldn't access our tickets until 2 days prior to our stay, but another CM said they could access our tickets 10 days prior to our stay. That comment stuck with me.

When we tried at guest relations at DTD, 4 CM's said they couldn't access our tickets until 2 days prior to our stay. We were given a 1-day PH ticket as a consolation prize. Then when I called the "APH department", they said our tickets couldn't be converted until after check-in and another said I shouldn't try to convert until the last day of our stay so we didn't lose our FP's. At this point I was sure if I asked another person I would get yet a different answer.

We were going into the parks today, but we were early and I thought we should swing by DTD for one last (new) try at converting our tickets to AP's and like magic, we got someone who said "sure, I can do it". We confirmed a couple times that we wouldn't lose our 10 days of FP's and he got it done. He told us that he was able to separate our park tickets and change the price of those 10 day tickets to the current cost, not the discounted price we had paid with our bundled stay and dining plan reservation. (I'm not sure of the exact cost, but I believe it changed from something like $350 to $425 and therefore when we paid the difference of the AP's it was less money.) He saw that we have 10 days of FP's starting 11/3 and added a couple more days of FP's for us this week. We also purchased TiW for discounted food and other benefits.

I believe we got the tickets converted today because we were within the 10 days prior to our stay, just like the Epcot guest relations CM said. I also realize that everyone's circumstances are different with varying details so results may not be the same. It worked out well for us. Thanks to everyone here for their support and advice.

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I am super glad it worked out in the end for you! I know it had to be upsetting at first. Aren't you glad you kept trying! Bless you and please have a great time!

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Yay for finally getting it resolved! Have an awesome time!

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Mickey2 wrote:

I believe we got the tickets converted today because we were within the 10 days prior to our stay, just like the Epcot guest relations CM said. I also realize that everyone's circumstances are different with varying details so results may not be the same. It worked out well for us. Thanks to everyone here for their support and advice.

It drives me nuts at Disney how you can get so many different answers to the same question. I guess that just goes to prove that you should never give up trying to get what you want! awesome

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We stopped in at Epcot's guest relations in the park to ask a couple questions about tours and FP's and the very nice CM saw that we had a couple days of FP's added onto our account for use this week. She called them "accommodation fast passes" and noted that they had been added prior to our upcoming 10 days of FP's. She could see all our account information and asked if we would be visiting the parks in the days prior to our 11/3 FW stay. When we said yes, she offered to add more days of FP's to our account and explained in detail what an "accommodation FP" is. The 3 FP's are assigned to a park and date, but not to any specific attraction or time. She said we just go to the attraction and use it. She explained that a FP's I make and use early in the day would over-write the accommodation FP so be careful. She also said they could not be used for fireworks shows or 7DMT.

I feel very lucky and happy. yay

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