Segway Tours Cancelled?!

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Kristen K.'s picture
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Well, they can't give you a straight answer if they don't have one themselves. Did they say when they expected to have any real answers?

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Kristen K. wrote:
Well, they can't give you a straight answer if they don't have one themselves. Did they say when they expected to have any real answers?

Nope - and I do appreciate that and I wasn't shouty or horrible or anything to them. I'm just a bit yuck about it all as I hate not knowing what's going on!

And no, they didn't seem to know when they'd know - said they'd contact me if it was to be cancelled 'before the tour'.

I'll try and be positive and pretend this never happened and look forward to my tour - as it's going to happen, right? Wink muchlove

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Kristen K.'s picture
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Yes!! I say think positive and it will happen!

MrHub's picture
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Kristen K. wrote:
Yes!! I say think positive and it will happen!

Ditto! crossfingers Unfortunately it's as Kristen said, the CM's lower on the totem pole don't get all the information they should at times.

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mrhub wrote:
Kristen K. wrote:
Yes!! I say think positive and it will happen!

Ditto! crossfingers Unfortunately it's as Kristen said, the CM's lower on the totem pole don't get all the information they should at times.

It seems really unfair on the CMs. I guess they've been told not to take any more bookings and it hasn't been explained to them, so naturally they'd say they are not running?

Anyway - yes - everything very firmly crossed that I will get my tour and all will be brilliant Smile If not I will spend the cost of the tour on something equally silly and still feel grand Wink clapping

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Hum... could the Segway tour at Epcot make a comeback around the 2nd week of May? Stay tune!!

Zz.

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ocarina's picture
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ZapperZ wrote:
Hum... could the Segway tour at Epcot make a comeback around the 2nd week of May? Stay tune!!

Zz.

I hope so! I haven't heard anything since my last post (even after being told again someone would be in touch by now!!). awesome

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I have just been talking to a fabulous person at Disney who said that there had had an email an hour ago about this, they tried to transfer me but they are probably at lunch as it went to a/phone. I was given the number to call 407 560 4451 they are open 8-5

Good luck But it is sounding positive

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Sally-Ann wrote:
I have just been talking to a fabulous person at Disney who said that there had had an email an hour ago about this, they tried to transfer me but they are probably at lunch as it went to a/phone. I was given the number to call 407 560 4451 they are open 8-5

Good luck But it is sounding positive

Oh gosh - everything crossed!!! Laughing out loud I really, really hope so - it's booked for the 21st. clapping

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I tried a few times to get through and it went to a/phone every time. I forgot to say that number is only Monday through Friday but I really hope you get the positive answer.

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I would show up at the starting location to check. They may have changed their minds due to everyone unhappy or did not get correct info on it. It also could be a safety issue that they decided not to do the Segway.

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charles77598 wrote:
I would show up at the starting location to check. They may have changed their minds due to everyone unhappy or did not get correct info on it. It also could be a safety issue that they decided not to do the Segway.

Yeah, I'll pop down this afternoon Wink
The issue I'm having is that I can't check with that method til I'm at the parks, which leaves it very late for me to make other plans for the day Smile

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I just sent another e-mail to guest services to see if they could tell us anything more about the Segway tours.
I also made a post on the Walt Disney World Facebook page too to see if I get any kind of response there.

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mrhub wrote:
I just sent another e-mail to guest services to see if they could tell us anything more about the Segway tours.
I also made a post on the Walt Disney World Facebook page too to see if I get any kind of response there.

Thanks, mrhub Smile

I will forward my original email again to them on monday if no reply. Well, I lie! My email has had a reply each time I send it :

Disney Travel UK
Apr 3

to Rebecca
Dear Rebecca,

Thank you for contacting the Walt Disney Travel Co. UK.
Whilst we regret that we are no longer offering the Segway Tour, be assured that Disney constantly reviews their products and processes to ensure that we are not falling short of our guests' expectations.
We have forwarded your concerns to the appropriate department and have requested that they reach out to you to address your concerns.
We look forward to welcoming you to the WALT DISNEY WORLD(r) Resort and wish you a magical stay.

Should you have additional questions or require further assistance please do not hesitate to reply.

Kind Regards,
Chylah
Walt Disney Travel Co. UK

Apr 14 (7 days ago)

to Disney
Hey Chylah,

I still have not heard back about this issue (apart from yourself, of course!). Is it possible it can be flagged up, please? Still am unsure of the situation and we leave for Disney in just over three weeks.

Kind regards,
Rebecca

Disney Travel UK
Apr 14 (7 days ago)

to Rebecca
Dear Rebecca,

Thank you for contacting the Walt Disney Travel Co. UK.

We are sorry to learn that you have not received a response as yet.

Your original email was forwarded to the appropriate department for their review and handling. We will advise them of your concerns with not receiving a response and request that they provide you with an update. Please be advised that the final response will come from that department directly.

We appreciate your patience and understanding whilst we work to resolve your concerns.

Should you have additional questions or require further assistance please do not hesitate to reply.

Kind Regards,
Candilyn


Edit: Should I edit out names of the CMs? Or my name! Ha! Hello Smile

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I was surprised to get and answer so fast, but here is what I got, which is pretty much nothing, sorry.

Dear Mark,

Thank you for contacting the Walt Disney World(r) Resort.

If they have already booked the experience they would be notified if
their specific tour was cancelled. For your security, I do not have
access to their reservation. To verify an existing Walt Disney World(r)
Resort tour please call the Disney Reservation Center at
407-WDW-TOUR(939-8687). A Cast Member is available daily from 7am to
11pm Eastern Time.

If you have questions or need further assistance, feel free to contact
us.

Sincerely,

Keeley Shea Martin
WDW Online Communications

PLEASE NOTE: All information is subject to change without notice and
should be confirmed just prior to your visit.

Original Message Follows:
------------------------
We have friends going to Walt Disney World in May and they are coming
from the United Kingdom. They have a Segway Tour scheduled in Epcot and
have heard all the rumors about the Segway Tour being cancelled but they
have not heard anything officially from Disney that it was cancelled.
Can you give any kind of answer so they can re schedule something else
if needed. I would hate for them to have a less then magical experience
and show up only to find out that someone failed to contact them. Thank
you in advance for any help or answers you can provide.

Mark

Reservation

---------------------------------------------------------------------
Client
Username: Mrhub

ocarina's picture
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Ah well, it is something, mrhub! I can cling to the hope that they'd have let me know by now if it was cancelled.

My biggest fear is to miss out on something because of it - this trip is such a big thing for me that I've saved up for for SUCH a long time, that I'll be really sad to miss out on another experience and 'waste' that time. I know no time at Disney is a waste, of course!! But you know what I mean Smile

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Lol well now the real identities of you and Mr Hub are known... Seriously though why don't you try the number the CM gave me on Friday, he was excited because he was going to give me the blurb on it and then realised how couldn't and gave me the number to dial direct.

I am certain you are going to do the tour don't know why or how maybe it is all the positive energy of here and the lovely people that post on it but (and I paraphrase here) but Ocarina you shall go to the tour! stars

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Sally-Ann wrote:
Lol well now the real identities of you and Mr Hub are known... Seriously though why don't you try the number the CM gave me on Friday, he was excited because he was going to give me the blurb on it and then realised how couldn't and gave me the number to dial direct.

I am certain you are going to do the tour don't know why or how maybe it is all the positive energy of here and the lovely people that post on it but (and I paraphrase here) but Ocarina you shall go to the tour! stars

Ooh, sorry - I thought I'd replied! Thanks so much for finding that for me, but I don't want to pay the equivalent of 40c a minuite on a long-distance call where I run the risk to be fobbed off again! Smile I've gotten a bit cynical on this, since I've sent so many emails and rung so many people Sad

Edit: But muchlove - you are right - with positive energy from all you lovely lot I have the best chance to go on the tour Smile stars

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Ocarina, I have seen on some other forums that people who had their Segway tours booked up to May 6 were just contacted yesterday, so if yours is around there, you should be contacted soon.

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mrhub wrote:
Ocarina, I have seen on some other forums that people who had their Segway tours booked up to May 6 were just contacted yesterday, so if yours is around there, you should be contacted soon.

It's for the 21st - but everything crossed Smile

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Like I mentioned earlier, I hear that there's something in the background that says that the Epcot Segway tours might make a comeback during, or just after the 2nd week of May. If you are booked later in May, then I would hold off on changing your plans if you can till after the first week of May if we haven't heard anything by then.

Zz.

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WDW Guest Communications via disneyonline.com
3:32 PM (6 minutes ago)

to rebecca
Dear Ms. Ocarina,
Thank you for contacting us regarding the Walt Disney World(r) Resort.
I am very sorry for the confusion surrounding the Keep Moving Forward Segway Tour at Epcot. I wanted to personally assure you that your feedback has been taken seriously and let you know how much we appreciate your comments. Our Guests' feedback allows for our continual growth and the preservation of the magic Walt Disney dreamed about.
It is my understanding that the May tours have indeed been cancelled. Please be advised that I have spoken directly with Epcot Leadership and asked them to have someone reach out to you right away. Our Epcot Guest Relations team will be able to provide you with a refund and more information.
I am available Tuesday through Friday between 9:00 a.m. and 2:00 p.m. EST should you have any questions.
Once again Ms. Ocarina, thank you for your patience and understanding. I sincerely hope your visit to the Walt Disney World Resort will be filled with many special memories.
Best Regards,
Kimmie DuPont
Guest Experience Services
Walt Disney World Resort
407-560-3276

Eurgh Sad super sad.

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Totally bummed for you!

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So sorry, at least you finally know now sad

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MrHub's picture
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Sorry Rebecca, but now you know you can book something else!

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mrhub wrote:
Sorry Rebecca, but now you know you can book something else!

Yup! Just waiting for 'Epcot Leadership' to get to me 'right away' with my refund so I can Smile

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ocarina's picture
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Just had a very lovely call from Michael of guest services who has fixed it all for me and was very nice indeed. It's all cancelled, sadly and they're not sure when it will happen again (I asked about why but he assures me it's just an internal rethink of the tour).

Anyway, I feel much better now! I have fastpasses and a VIP viewing of Illuminations from the Italy bit of Epcot (is that good?!?) - so very pleased! More pleased it's just all sorted, really so I can sort something else! Right! What shall I do with my last full day at Disney that doesn't involve whizzing about on a segway? clapping muchlove

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So Happy that it all worked out in the end and that you at least received some sort of compensation for all that inconvenience that they put you through. I think you will muchlove the Illuminations viewing area at the Italy pavilion although it is not what you had your heart set on.

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Well I'm very happy to hear that they called you and spoke to you in person. It is unfortunate that it took so long, but sometimes thing slip threw the cracks. They gave you fastpasses & the VIP illuminations viewing? Nice score! awesome

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even though you got fp and VIP viewing to illuminations it isn't the same. sad
hopefully you can find something else that will pull at your heartstrings
are you only going to be at Epcot cause you can to the Wild Africa Trek at AK.