I. Can't. Book. ANYTHING!!!!

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JMed's picture
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Joined: 02/16/2014
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I. Can't. Book. ANYTHING!!!!

waiting waiting waiting waiting

While we were on the cruise, my friend Kristy was kind enough to book our October ADRs for us so that I wouldn't have to tie up too much of our internet package (no, we can not completely disconnect). There was really only 1 that I wanted and that was the Jiko Wine Tasting. She could not get it online or when she called. NO ONE could figure out why it could not be booked.

Once I got home I started trying also, online and calling the dining line. I cleared the cookies from my laptop and tried again, no luck. I would select the tasting, enter the date, it would give me available times but once we clicked the time, it would take me to a pop up of Lady and the Tramp that says

"Sorry for the "Paws"

We seem to have run into an problem booking your dining reservation. Please try again later or call (407) WDW-DINE or (407) 939-3463."

When I called the Dining line they could not give me any answers either. We see it but we can't book it...

I finally decided to call Jiko directly on a Sunday evening, a lovely CM named Amber called me back and told me it must be full. When I explained to her that it is giving me available times, she seemed confused. She proceeded to take my information and told me she would get me booked (even if she had to overbook the tasting) and have someone call me that week with the confirmation. She did inform me that she would be off that week but she was sealing my information in an envelope and giving to her supervisor. 1 day goes by, 2 days, 3 days.... I start calling Jiko and leaving messages. The FOURTH message I just said, "Hi, it's Jennifer again, you should have my information from the messages I have left the last 3 days." The next day I called and someone answered. The CM knew who I was because when I told her my name she said the date I was looking for the wine tasting without me telling her. She said she would give my message to her supervisor now... well why not the other 4 times.

I FINALLY got a call a day later that we were booked. They are still not sure what is wrong with the system, no one had answers. I did get a very nice email from Christopher the Proprietor of Food and Beverage at Jiko with an apology and all of our booking information.

This brings us today. mad mad mad mad mad mad
I am currently on hold (forever hold) with Disney Dining... I am trying to book our ADRs for November. On the MDE app, it only shows the first day of our reservation. I can't book any other days. So I get out of bed and hop on the lap top... again, Lady and the Tramp and the "sorry" note pops up. This is for Yak and Yeti and The Wave. Again, I cleared the cookies, I tried Internet Explorer yuck and the same thing. I did get my Morimoto ADR but it didn't even ask me to select the guests.

It is super frustrating. Anyone else having this much trouble??? I've never had ADR issues prior to trying for Jiko. I just want to make a simple ADR!!!! gaah gaah

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"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

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Joined: 03/22/2014
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How frustrating! Did you try talking to the tech guys instead of dining?

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alicemouse's picture
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Try downloading another browser. I've had issues off and on with booking LOTS of things through Disney's online booking engines. Some of the problem is that Disney will crap out in a second when I'm using Safari. I get better results with Firefox. Apparently Chrome is Disney's recommend browser, but I have a Mac and Chrome doesn't function quite right on the Mac. It's insanely frustrating. I want to be independent and do things online, but sometimes it's just so darned difficult.

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JMed's picture
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I've used Firefox and Internet Explorer (which I despise). I will try Chrome. I just don't understand.

The ones that I booked with the dining line are showing and when I try to change the time, I am shut down again... Error messages constantly.

TinkASL - I haven't even thought of calling them. I will try that next if Chrome doesn't solve my problem. Thanks!!!

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"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

Jennifer Huotari | Create Your Badge

The Huotari's Disney Adventures | Promote Your Page Too

JanJ's picture
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I use safari and it works fine, or at least it worked fine when I booked our ADR's for the fall.

MrHub's picture
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Have to make sure you have all the latest updates on all your browsers.
also make sure your flash player has the latest update.

JMed's picture
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Mine has been working fine up until the last few weeks.... I just don't understand. I got the same notification when I used IE and Chrome.

Mr Hub, I just checked, everything is up to date. I guess I am stuck with calling the IT line tomorrow or just calling in for all of my reservations and changes. confused

Thanks for the suggestions everyone.... on to the next step. sad

__________________

"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

Jennifer Huotari | Create Your Badge

The Huotari's Disney Adventures | Promote Your Page Too

MrHub's picture
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Yeah don't know what else to tell you. I was getting errors and updated flash player. All works good now

JanJ's picture
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I was able to book an ADR this morning on my iPad through Safari. Hope you get it figured out JMed.

Magic Mirror's picture
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I believe Disney computers are "freaking out" - I'm still getting Stitch on my pages- saying I Ate Your Page. I would have considered it being something on my technical end if it wasn't for all the confusion when I called Disney to change our resorts and the CM had different offers on her screen than I did on mine....and mine are still reflected on the Disney page (when I can get to it) ... why it has chosen us JMed to single out - I don't know! confused

Magic Mirror's picture
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( I also browsed a few other blog sites, there are multiple conversation threads from people getting various results from the Disney website- from ADR's, to FP to regular booking !) Guess its not just you and me JMed... sad

Allie's picture
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That is SOOOOO frustrating, Jmed! I use Chrome for everything and there was a good three week period where I couldn't get the Disney site to load in Chrome at all, both on my work and home computer. GRRRRR

oHIo's picture
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Just received an email from DVC that there will be a system outage on Tuesday, May 10 for maintenance. It begins at 5:30 p.m. Normal operations are scheduled to resume on May 11.

JMed's picture
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oHIo wrote:
Just received an email from DVC that there will be a system outage on Tuesday, May 10 for maintenance. It begins at 5:30 p.m. Normal operations are scheduled to resume on May 11.

Just DVC or the Disney site??? I am calling Tech support in the morning so I can get this all figured out. I hope......

__________________

"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

Jennifer Huotari | Create Your Badge

The Huotari's Disney Adventures | Promote Your Page Too

oHIo's picture
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JMed wrote:
oHIo wrote:
Just received an email from DVC that there will be a system outage on Tuesday, May 10 for maintenance. It begins at 5:30 p.m. Normal operations are scheduled to resume on May 11.

Just DVC or the Disney site??? I am calling Tech support in the morning so I can get this all figured out. I hope......

The email was from DVC and said "planned member services and website downtime." It sure makes you wonder if the system updates will cover more than just DVC!!

JMed's picture
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oHIo wrote:
JMed wrote:
oHIo wrote:
Just received an email from DVC that there will be a system outage on Tuesday, May 10 for maintenance. It begins at 5:30 p.m. Normal operations are scheduled to resume on May 11.

Just DVC or the Disney site??? I am calling Tech support in the morning so I can get this all figured out. I hope......

The email was from DVC and said "planned member services and website downtime." It sure makes you wonder if the system updates will cover more than just DVC!!

I will keep and eye on it. I don't have any DVC business to attend to right now so I should be good!

__________________

"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

Jennifer Huotari | Create Your Badge

The Huotari's Disney Adventures | Promote Your Page Too

MrHub's picture
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Yeah JMed, that is just the DVC site going down, has nothing to do with the regular site.

Kristen K.'s picture
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How frustrating! I don't have anything really smart to add, but I feel your pain. mad

Magic Mirror's picture
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awesome

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I had the same/similar issue. Two like three whole days I couldn't get on the site at all. I couldn't even get anything to load for me for the Disney Experience App. I wanted to move some things around, but it wouldn't let me modify ANY of my dinner/ lunch reservations. I ended up making new ones and then canceling the old ones. Thankfully they weren't hard to get into places and I was able to do that. Otherwise I would have had to call or do something in order to change it. This all happened after Free Dining and The Back to School deals went out. I think they might have updated something and now there is a glitch or something isn't working properly with their system I have been hearing a lot of people having problems with this. I agree it is very irritating!

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JMed's picture
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I did have someone from Guest Services call me about my Jiko complaint. I told her that it was solved but I was having many other issues. She took my info (asked me the email that is associated with my account) and is passing it along to the IT department. She also gave me her direct number to call her if I need to book anything between now and when I hear from IT.

A step in the right direction!

__________________

"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

Jennifer Huotari | Create Your Badge

The Huotari's Disney Adventures | Promote Your Page Too

Allie's picture
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JMed wrote:
I did have someone from Guest Services call me about my Jiko complaint. I told her that it was solved but I was having many other issues. She took my info (asked me the email that is associated with my account) and is passing it along to the IT department. She also gave me her direct number to call her if I need to book anything between now and when I hear from IT.

A step in the right direction!

Glad to hear things are looking up! Hopefully you get answers, or at least a solution, soon!

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Good to hear it should be fixed soon. awesome