Your least favorite Disney moment..

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SoloFriendly's picture
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Basically the hostess at Akerhaus had a bad attitude..which resulted in me running from Norway to Guest Realtions and back in less than 5 minutes in order to ensure that my credit card would not be charged for a meal that the stupid hostess insisted we didn't have an ADR for. (We totally did by the way). She said we didn't have a resevervation and they had no seating..and basically moved on to the people behind me. No help, nothing. Run to GS..we do have one..Norway girl is a moron..run back to Norway.."No, it's not here. You need to leave." Oh no she didn't. I said please look it up by my phone number "Oh here it is"...gave us a pager and expected me to mosey along..no way..not happening. I said to her in my nicest most contradictory voice "So you found it by looking up my phone number?"..yes.."Well..wouldn't it of been easier to just do it that way in the first place?". She somehow later turned into our food runner and I was convinced she was going to spit in my food.

Wow. She clearly missed Disney's customer service training, eh?

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Lizzy_B's picture
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I've had a few chilly interactions with cast members in the France Pavilion, but nothing so bad as that.

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Wow, some of you have had some really awful experiences, I'm sorry. I haven't had any bad experiences with Disney cast members, service or property that I can recall, though I was certainly disappointed during my last trip when my parasailing appointment was cancelled because the boat needed maintenance. That sort of thing happens.

I'd say my worst moments in Disney are listening to family fights, especially when it's the parents or grandparents saying really mean and hateful things to the kids and making the kids cry. I just sit there and wonder "Why are you even here?" I'm not referring to the usual, kids are tired and cranky and parents are exasperated scenarios--those I totally understand--I mean when the so-called adults are really unnecessarily nasty and mean to the kids they're traveling with. I don't think I'll ever understand that.

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SoloFriendly wrote:
Wow, some of you have had some really awful experiences, I'm sorry. I haven't had any bad experiences with Disney cast members, service or property that I can recall, though I was certainly disappointed during my last trip when my parasailing appointment was cancelled because the boat needed maintenance. That sort of thing happens.

I'd say my worst moments in Disney are listening to family fights, especially when it's the parents or grandparents saying really mean and hateful things to the kids and making the kids cry. I just sit there and wonder "Why are you even here?" I'm not referring to the usual, kids are tired and cranky and parents are exasperated scenarios--those I totally understand--I mean when the so-called adults are really unnecessarily nasty and mean to the kids they're traveling with. I don't think I'll ever understand that.

Disney is the worst intersection between spending a whole lot of money and trying to do too much every day so that you're exhausted! You want to get the most out of your vacation (because it cost so much), but then you just burn yourself out! I've heard so many fights (and have been in them myself!!) due to exhaustion and stress at the "Happiest Place on Earth." eek

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Yes the fights can be pretty intense we heard a woman threaten her child she was going to smack him and finally she did. My teenage daughter saw it all go down and couldn't believe her eyes. The woman had hauled off and hit her child across the face. eek We also saw a rather large man drag a very small child all the while cursing. My husband and daughter witnessed that one. I don't think he got too far though as security intervened quite quickly.(when I say dragging I mean the child wasn't standing on her feet, she was on the ground being dragged across the cement.)

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Yes the fights can be pretty intense we heard a woman threaten her child she was going to smack him and finally she did. My teenage daughter saw it all go down and couldn't believe her eyes. The woman had hauled off and hit her child across the face. eek We also saw a rather large man drag a very small child all the while cursing. My husband and daughter witnessed that one. I don't think he got too far though as security intervened quite quickly.(when I say dragging I mean the child wasn't standing on her feet, she was on the ground being dragged across the cement.)

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Lizzy_B wrote:
I've had a few chilly interactions with cast members in the France Pavilion, but nothing so bad as that.

We had a similar experience this year at the Frane booth during the Food and Wine Festival. Very cold and snobbish. I just attribute it to them being French. It was like that when we went to Paris a couple of years ago.

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I once heard a woman in the restroom say to her daughter (about six) that "I had to practically beg your father to come here and spend all his hard earned money and now you are messing it all up with your personality complex."

Nice.

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kormelmer wrote:
Lizzy_B wrote:
I've had a few chilly interactions with cast members in the France Pavilion, but nothing so bad as that.

We had a similar experience this year at the Frane booth during the Food and Wine Festival. Very cold and snobbish. I just attribute it to them being French. It was like that when we went to Paris a couple of years ago.

Well, you ARE supposed to get the "authentic" atmosphere and experience at Disney. So I suppose, in this case, you did! Smile

Zz.

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OK, so my least favorite moment is not due to anyone's doing. It is when we spend our final day of the trip at the Magic Kingdom, and then we have to make our way back to the TTC to get our car to head to the airport. The ride back on the Monorail to TTC has, what I would call, the saddest phrase in all of WDW.

"If this concludes your visit to the Walt Disney World resort, we hope you had a wonderful time and will return home safely."

It is why I try not to do MK on the last day, or if we had to, not to ride the Monorail back to the TTC.

{sobbing}

Zz.

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Hmmm, least favorite??? I hate to say it because it's a classic and most people like it, but "Small World". I keep going back though!!! Also, the lines in the heat from years ago before I learned some crowd-avoiding strategies.

My favorite experience ever was in September seeing my husband tear up when he first entered the Magic Kingdom. All the orange banners were up for Halloween and pumpkins everywhere. He had never been to Disney before and was blown away.

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I think it was at DL, Might of been WDW, we were in line for Pirates, with a very large group of teens infront of us (at least 40 kids between 11-16ish, they were wearing school shirts, not an adult in sight), they kept yelling, and pushing & stepping on my feet, once or twice might have been an accidents, i stopped counting at 12. it was super busy, so we were in line for at least 45 minutes. An of course we endup on the boat with them, just us 2 and them. they were standing up, putting their hands in the water, the Ride was stopped several times with warnings over the speakers. When we had finally had enough DH looked up and mouthed "HELP US", one of those secret doors opened 3 seconds later, and there were warned by a CM, who they talked back to, and one of them stood up, they were immediatly taken off of the ride. They were also told as they got off the boat, that if they were caught acting up again, they would have to leave the park, They had very distict school shirts on, so it would have been easy to spot them.

this did turn into a very pleasnt experince for us, as for the majority of the ride, is was just the 2 of us, but boy did we get some looks in the area where the boats go past the line up

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Good evening,

I've never had bad experiences with CMs, but I had one with other guests. I had just completed dinner at Cape May Cafe in the Beach Club one evening in 2005; and after a long day in the parks, I was exhausted, so I more or less staggered outside to sit down and rest. One family on a surrey bike went by me and the guy in the front turned to the person next to him and said, so that I could hear, "He's drunk".

I have cerebral palsy and walk with a slight limp even when fully awake. When I am tired, I limp so badly that I wobble and walk around like I'm drunk. I didn't have the energy that evening, nor the inclination because I deemed him not worth the effort, to salute him with an obscene gesture. I shrugged and walked to the Friendship boat, then through Epcot to the WL bus.

Jim

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Sheesh! Sorry to hear that, Le Cellier! I can't imagine why anyone would go out of their way to try and ruin another person's day.

Those kinds of comments are hard to shake for the rest of the day though. I had a rude Bed and Breakfast worker in Savannah in March and I just couldn't get her comments and attitude out of my mind all day.

So far anyway, I haven't had a bad experience at Disney. We'll be there next Sunday (my countdown ticker is off) and I hope that I keep that good luck.

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The French have a very different set of cultural norms. It is considered rude to be too forward, it's considered polite to give people their space. Friends that spent their junior year in France noted how once you go from a stranger to a known person they are as warm and engaging as anyone.

I'm sure Disney tries to coach them up, but it's hard to change who you are.

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Worst Disney experience, when a CM made a poor attempt at a joke with my wife regarding her business laptop that was being stored in the vault. Plenty of people behave poorly at Disney, but I'd say no more so than I encounter anywhere else, probably less.

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During VMCP in 07. . . Found a great spot to watch parade, could sit on a wall and had only a trash can in front of us and rope was attached to it. No one could get in front of us! CM sort of eyeballed us for a second but then smiled and said "nice spot!". We had our hot chocolate siting on the can and we were enjoying cookies and chatting with a couple next to us.

Parade started-could see great UNTIL a grandfatherly gentleman came along and stood his grand kid on the trash can and wedged himself in against my legs, cutting me off. I politely smooched over a bit, but. . . Give a mouse a cookie. . . He kept pushing in almost knocking be backwards off the wall. My partner had to quickly rescue our cocoa or that would have been in my lap.

I calmly asserted my claim on the space and he wheeled on me, yelling IN MY FACE about "the baby" needing to see. I was dumbfounded and all I could think to do was raise my camera and ping my flash in HIS face. Several times. He did not like that and it could have turned ugly, but the CM came back over and told him he would have to keep the kid off the can. He stood there for a while, stubbornly holding the child and leaning on me. Every time he turned his head to look up the parade route, I gave him another flash. Finally he gave up and went down the route a ways to where his family was. When the parade ended, I leaned out and gave him one more flash for good measure.

The unknown couple I'd been talking with chuckled and congratulated me on keeping my cool. If only they knew what I was reall wanting to say. . . yuck

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my worst Disney experience happened as a cast member when I was working at Animal Kingdom. one day I had parade duty for a couple of hours, so basically we just had to pull a rope across the path and keep people from walking up the path into the parade. Right after a manager told us to pull the rope across the path and start directing people to either side of the path, a large man walked up and said he needed to get up the path. I politely told him that he could go either left or right and get there, but he told me he needed to get up the main walkway. I told him we couldn't let him go because the parade was very close, but that wasn't good enough for him either. So he rudely pushed me with quite a bit of force. (I'm a tiny 5'1 girl!) I was terrified and so were the small children he was dragging behind him that were surprised he pushed someone working at Disney for nothing! Luckily there was a security guard not too far away that saw the entire incident. I don't know how it ended up, but I cannot imagine it was good for him! It's so hard for me to understand why people need to act like that at Disney!