Customer service magic

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taratru's picture
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Joined: 06/26/2012
Posts: 556
Customer service magic

I hadn't been able to do any fastpass+ reserving, even though I have Magic Bands in my house, tickets bought and linked, and the invite to try it. After a total of THREE HOURS on the phone trying to fix it, FINALLY Chelsea of Internet Help got me taken care of and I have fast passes already for our favorite rides! I have no idea if we will use them or if our relaxing trip will make us do other things, but it's SO AWESOME to not have to beat the crowds to get a FP.

ALSO, a few days ago I called about two "after 4pm use" tickets I was going to use pre-race at Epcot. The lovely woman told me they had already been used. sad She was trying to fix it, but I told her "oh, my friend sent them to me, she won them in a giveaway at work" (which is true), so I didn't expect Disney to do anything at all about it, just bad luck for me, no worries, yada yada. She said she would check it out and then get back to me. Well...today I got an email that two one-day complimentary tickets had been added to my reservation! clapping clapping clapping awesome awesome awesome mickey mickey mickey mickey

I really think there's something to the "don't be rude when things don't go your way" gig. I don't even remember that woman's name, but I'm pretty sure she made it happen. Only 20 days left!!!!

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Vettelover's picture
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Joined: 03/28/2009
Posts: 4658

^^^ That's just one of the wonders of Disney They go above and beyond to make things right.

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MrHub's picture
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Joined: 10/29/2009
Posts: 9502

That's the "Disney Magic"! Some people just don't get it.

Mandy's picture
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Joined: 06/18/2013
Posts: 2485

That's great that you got everything fixed!

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Joined: 10/07/2013
Posts: 126

stars

That is great!!!! But wow! Three hours!......better ow than three hours during your vacation....

Jackie mickey

taratru's picture
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Joined: 06/26/2012
Posts: 556

Jrangerrn wrote:
stars

That is great!!!! But wow! Three hours!......better ow than three hours during your vacation....

Jackie mickey

That's exactly what I was thinking every time I called...there was NO way I was going to be happy standing at guest services instead of out and about!

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Kristen K.'s picture
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Joined: 09/01/2011
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Sounds like you're ready to go! That took a lot of time to fix though.

CWDW10's picture
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Joined: 10/11/2013
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That's great! One of the reasons I love going to Disney so much is the service you get. You just don't get it anywhere else!

crazycatperson's picture
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Joined: 09/19/2011
Posts: 3718

I also had a great experience with someone at Internet Help going above and beyond. When I signed up online for MyMagic+, the system assigned both of our Magic Bands to me and none to hubby. I forget the woman's name who fixed it, but she did a great job.