I was thinking that I would probably visit Universal a bit more if it had a bit of magic. The first thing that comes to my mind about the place is that the employees seem to be at least primarily High School/College kids who aren't that into their job.
A lot of the same kids seem to be at Disney, but there they've either been chastised enough, or are hoping to move up enough that they manage to be a bit more enthusiastic. Have I just had back luck at Universal?