I. Can't. Book. ANYTHING!!!!

Login to post comments
23 posts / 0 new
JMed's picture
Offline
Joined: 02/16/2014
Posts: 3849
I. Can't. Book. ANYTHING!!!!

waiting waiting waiting waiting

While we were on the cruise, my friend Kristy was kind enough to book our October ADRs for us so that I wouldn't have to tie up too much of our internet package (no, we can not completely disconnect). There was really only 1 that I wanted and that was the Jiko Wine Tasting. She could not get it online or when she called. NO ONE could figure out why it could not be booked.

Once I got home I started trying also, online and calling the dining line. I cleared the cookies from my laptop and tried again, no luck. I would select the tasting, enter the date, it would give me available times but once we clicked the time, it would take me to a pop up of Lady and the Tramp that says

"Sorry for the "Paws"

We seem to have run into an problem booking your dining reservation. Please try again later or call (407) WDW-DINE or (407) 939-3463."

When I called the Dining line they could not give me any answers either. We see it but we can't book it...

I finally decided to call Jiko directly on a Sunday evening, a lovely CM named Amber called me back and told me it must be full. When I explained to her that it is giving me available times, she seemed confused. She proceeded to take my information and told me she would get me booked (even if she had to overbook the tasting) and have someone call me that week with the confirmation. She did inform me that she would be off that week but she was sealing my information in an envelope and giving to her supervisor. 1 day goes by, 2 days, 3 days.... I start calling Jiko and leaving messages. The FOURTH message I just said, "Hi, it's Jennifer again, you should have my information from the messages I have left the last 3 days." The next day I called and someone answered. The CM knew who I was because when I told her my name she said the date I was looking for the wine tasting without me telling her. She said she would give my message to her supervisor now... well why not the other 4 times.

I FINALLY got a call a day later that we were booked. They are still not sure what is wrong with the system, no one had answers. I did get a very nice email from Christopher the Proprietor of Food and Beverage at Jiko with an apology and all of our booking information.

This brings us today. mad mad mad mad mad mad
I am currently on hold (forever hold) with Disney Dining... I am trying to book our ADRs for November. On the MDE app, it only shows the first day of our reservation. I can't book any other days. So I get out of bed and hop on the lap top... again, Lady and the Tramp and the "sorry" note pops up. This is for Yak and Yeti and The Wave. Again, I cleared the cookies, I tried Internet Explorer yuck and the same thing. I did get my Morimoto ADR but it didn't even ask me to select the guests.

It is super frustrating. Anyone else having this much trouble??? I've never had ADR issues prior to trying for Jiko. I just want to make a simple ADR!!!! gaah gaah

__________________

"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

Jennifer Huotari | Create Your Badge

The Huotari's Disney Adventures | Promote Your Page Too

Offline
Joined: 03/22/2014
Posts: 552

How frustrating! Did you try talking to the tech guys instead of dining?

__________________

alicemouse's picture
Offline
Joined: 10/22/2013
Posts: 2832

Try downloading another browser. I've had issues off and on with booking LOTS of things through Disney's online booking engines. Some of the problem is that Disney will crap out in a second when I'm using Safari. I get better results with Firefox. Apparently Chrome is Disney's recommend browser, but I have a Mac and Chrome doesn't function quite right on the Mac. It's insanely frustrating. I want to be independent and do things online, but sometimes it's just so darned difficult.

__________________

Be good at something. It makes you valuable. Have something to bring to the table because that will make you more welcome. --Randy Pausch

Find me on Facebook

Trip Reports:
December 2013: 10th Anniversary, 1st DVC Stay | April 2014: Birthday on the Boardwalk | May 2014: Star Wars Weekend, Navigating WDW with a wheelchair | August 2014: Villains Unleashed | September/October 2014: MNSSHP, F&W, Tower of Terror 10-miler | March/April 2015: Disneyland and California Coastal Cruise | November 2015: Wine & Dine Half, Food & Wine, 1st Disney Cruise | February 2016: Presidential Classic Gymnastics Meet | March 2016: "Work" Trip, Tours, F&G Festival | April 2016: Conference at Disneyland | Fall 2016: Festive Fall Fun | January 2017: Festival of the Arts | May 2017: AbD Backstage Magic | July 2017: AbD San Francisco | Sorry I had to give up doing trip reports. Too many time commitments right now.

JMed's picture
Offline
Joined: 02/16/2014
Posts: 3849

I've used Firefox and Internet Explorer (which I despise). I will try Chrome. I just don't understand.

The ones that I booked with the dining line are showing and when I try to change the time, I am shut down again... Error messages constantly.

TinkASL - I haven't even thought of calling them. I will try that next if Chrome doesn't solve my problem. Thanks!!!

__________________

"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

Jennifer Huotari | Create Your Badge

The Huotari's Disney Adventures | Promote Your Page Too

JanJ's picture
Offline
Joined: 07/14/2013
Posts: 1681

I use safari and it works fine, or at least it worked fine when I booked our ADR's for the fall.

MrHub's picture
Offline
Joined: 10/29/2009
Posts: 9504

Have to make sure you have all the latest updates on all your browsers.
also make sure your flash player has the latest update.

JMed's picture
Offline
Joined: 02/16/2014
Posts: 3849

Mine has been working fine up until the last few weeks.... I just don't understand. I got the same notification when I used IE and Chrome.

Mr Hub, I just checked, everything is up to date. I guess I am stuck with calling the IT line tomorrow or just calling in for all of my reservations and changes. confused

Thanks for the suggestions everyone.... on to the next step. sad

__________________

"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

Jennifer Huotari | Create Your Badge

The Huotari's Disney Adventures | Promote Your Page Too

MrHub's picture
Offline
Joined: 10/29/2009
Posts: 9504

Yeah don't know what else to tell you. I was getting errors and updated flash player. All works good now

JanJ's picture
Offline
Joined: 07/14/2013
Posts: 1681

I was able to book an ADR this morning on my iPad through Safari. Hope you get it figured out JMed.

Magic Mirror's picture
Offline
Joined: 09/18/2012
Posts: 2994

I believe Disney computers are "freaking out" - I'm still getting Stitch on my pages- saying I Ate Your Page. I would have considered it being something on my technical end if it wasn't for all the confusion when I called Disney to change our resorts and the CM had different offers on her screen than I did on mine....and mine are still reflected on the Disney page (when I can get to it) ... why it has chosen us JMed to single out - I don't know! confused

Magic Mirror's picture
Offline
Joined: 09/18/2012
Posts: 2994

( I also browsed a few other blog sites, there are multiple conversation threads from people getting various results from the Disney website- from ADR's, to FP to regular booking !) Guess its not just you and me JMed... sad

Allie's picture
Offline
Joined: 06/26/2012
Posts: 5477

That is SOOOOO frustrating, Jmed! I use Chrome for everything and there was a good three week period where I couldn't get the Disney site to load in Chrome at all, both on my work and home computer. GRRRRR

oHIo's picture
Offline
Joined: 10/04/2014
Posts: 844

Just received an email from DVC that there will be a system outage on Tuesday, May 10 for maintenance. It begins at 5:30 p.m. Normal operations are scheduled to resume on May 11.

JMed's picture
Offline
Joined: 02/16/2014
Posts: 3849

oHIo wrote:
Just received an email from DVC that there will be a system outage on Tuesday, May 10 for maintenance. It begins at 5:30 p.m. Normal operations are scheduled to resume on May 11.

Just DVC or the Disney site??? I am calling Tech support in the morning so I can get this all figured out. I hope......

__________________

"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

Jennifer Huotari | Create Your Badge

The Huotari's Disney Adventures | Promote Your Page Too

oHIo's picture
Offline
Joined: 10/04/2014
Posts: 844

JMed wrote:
oHIo wrote:
Just received an email from DVC that there will be a system outage on Tuesday, May 10 for maintenance. It begins at 5:30 p.m. Normal operations are scheduled to resume on May 11.

Just DVC or the Disney site??? I am calling Tech support in the morning so I can get this all figured out. I hope......

The email was from DVC and said "planned member services and website downtime." It sure makes you wonder if the system updates will cover more than just DVC!!

JMed's picture
Offline
Joined: 02/16/2014
Posts: 3849

oHIo wrote:
JMed wrote:
oHIo wrote:
Just received an email from DVC that there will be a system outage on Tuesday, May 10 for maintenance. It begins at 5:30 p.m. Normal operations are scheduled to resume on May 11.

Just DVC or the Disney site??? I am calling Tech support in the morning so I can get this all figured out. I hope......

The email was from DVC and said "planned member services and website downtime." It sure makes you wonder if the system updates will cover more than just DVC!!

I will keep and eye on it. I don't have any DVC business to attend to right now so I should be good!

__________________

"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

Jennifer Huotari | Create Your Badge

The Huotari's Disney Adventures | Promote Your Page Too

MrHub's picture
Offline
Joined: 10/29/2009
Posts: 9504

Yeah JMed, that is just the DVC site going down, has nothing to do with the regular site.

Kristen K.'s picture
Offline
Joined: 09/01/2011
Posts: 23803

How frustrating! I don't have anything really smart to add, but I feel your pain. mad

Magic Mirror's picture
Offline
Joined: 09/18/2012
Posts: 2994

awesome

Offline
Joined: 06/02/2015
Posts: 462

I had the same/similar issue. Two like three whole days I couldn't get on the site at all. I couldn't even get anything to load for me for the Disney Experience App. I wanted to move some things around, but it wouldn't let me modify ANY of my dinner/ lunch reservations. I ended up making new ones and then canceling the old ones. Thankfully they weren't hard to get into places and I was able to do that. Otherwise I would have had to call or do something in order to change it. This all happened after Free Dining and The Back to School deals went out. I think they might have updated something and now there is a glitch or something isn't working properly with their system I have been hearing a lot of people having problems with this. I agree it is very irritating!

__________________

JMed's picture
Offline
Joined: 02/16/2014
Posts: 3849

I did have someone from Guest Services call me about my Jiko complaint. I told her that it was solved but I was having many other issues. She took my info (asked me the email that is associated with my account) and is passing it along to the IT department. She also gave me her direct number to call her if I need to book anything between now and when I hear from IT.

A step in the right direction!

__________________

"I do not like the cone of shame."

"I want adventure in the great wide somewhere. I want it more than I can tell."

"It seems to me that we have a lot of story yet to tell."

Jennifer Huotari | Create Your Badge

The Huotari's Disney Adventures | Promote Your Page Too

Allie's picture
Offline
Joined: 06/26/2012
Posts: 5477

JMed wrote:
I did have someone from Guest Services call me about my Jiko complaint. I told her that it was solved but I was having many other issues. She took my info (asked me the email that is associated with my account) and is passing it along to the IT department. She also gave me her direct number to call her if I need to book anything between now and when I hear from IT.

A step in the right direction!

Glad to hear things are looking up! Hopefully you get answers, or at least a solution, soon!

Kristen K.'s picture
Offline
Joined: 09/01/2011
Posts: 23803

Good to hear it should be fixed soon. awesome