V.I.PASSHOLDER Support includes a new phone line as well as online chat and e-mail support.
1) Agents on call to answer various questions Annual Passholders have and provide event recommendations of what to experience during their visits.
2) Walt Disney World AP Holders can reach the V.I.PASSHOLDER Support line at (407) WDW-PASS between 7 a.m. and 11 p.m. ET daily.
3) Passholders can also use the chat at DisneyWorld.com/Passholder-Program (available between 7 a.m. and 11 p.m. ET daily) or send an e-mail using the form at the link below.
https://disneyworld.disney.go.com/help/email/annual-passholder/