New policy on upgrading ticket bought from non-Disney sites.

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MrHub's picture
Joined: 10/29/2009
Posts: 9502
New policy on upgrading ticket bought from non-Disney sites.



Last week, we became aware of an apparent unannounced change in Disney's policy regarding tickets that were purchased from non-Disney sources. Several guests reported that when they attempted to add a day to a Magic Your Way ticket purchased from a non-Disney source, they were refused and told that they would have to spend more than $100 for a single-day ticket. Several tried at both their resort concierge and at a guest relations window and were told the same thing.
We called the Disney Ticketing office and and spoke to a supervisor. We were told that commencing with last week's price increase "third-party tickets can no longer be upgraded to passes at a pro-rated rate, have days added, or have options added at a discount." A different call to a second Disney source confirmed this, but added that this does not affect AAA.
On the basis of all that, we changed our ticket FAQ to reflect what we believed to be the new policy. We expect that we will learn of policy refinements as time passes, and will keep watching the situation and listening to our readers' comments about any problems or successes they have had in this area. - March 3, 2014
Update March 5, 2014: This apparent policy change affects tickets bought from third-party sellers by guests who may be hoping to avoid an increase in gate ticket prices. The change requires you to pay the difference between the old ticket and the new ticket first, before any upgrade. We have no information yet on how Disney will separate those ticket purchases from ones that were made prior to the latest increase or how many previous price increases may be affected.

Heres a link to the entire page:

Allie's picture
Joined: 06/26/2012
Posts: 5477

Interesting, thanks for that Mr Hub! That's why we always buy direct from Disney. I'm just always so nervous since Disney policy can change at anytime!

DisneyDee27's picture
Joined: 04/02/2012
Posts: 1600

Allie wrote:
Interesting, thanks for that Mr Hub! That's why we always buy direct from Disney. I'm just always so nervous since Disney policy can change at anytime!

that's exactly why we buy through Disney as well

Thanks MrHub for the info


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Magic Days's picture
Joined: 11/02/2012
Posts: 601

We use AAA so glad that seems to still be ok.


alicemouse's picture
Joined: 10/22/2013
Posts: 2832

Thanks, mrhub! As long as we're not attempting to upgrade, we are in good shape with 3rd party tickets, right? I just bought a set of 5-day PHs through Maple Leaf Tickets for DH's aunt and cousin who will be joining us in May. We've received them and they are identical to the tickets that we purchased through WDW for my parents. We had no trouble linking them to MDE.


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Kristen K.'s picture
Joined: 09/01/2011
Posts: 23803

Thanks so much for the heads up!