SO dissapointed! Booked Fultons for my Dads special birthday and it's closed for refurbishment!

15 posts / 0 new

Sat, 03/19/2016 - 11:01

ocarina

Offline

Joined: 12/19/2012

Posts: 180

SO dissapointed! Booked Fultons for my Dads special birthday and it's closed for refurbishment!

I am so sad right now - it's my Dads 58th Birthday on the 13th of May and we are at Disney and he really wanted to go to Fulton's Crab House for his dinner. I booked it 180 days in advance for all 7 of us!

Anyway, I'm checking the page fo Fultons today to look at the menu and it says it is closed for refurbishment in May - but noone has told us this and our booking still shows!! What do I do?!

Is there any other good seafood restaurants at Disney that might have space for 7 on the 13th May? Dad had his heart set on Fultons and it's just so sad :/

__________________

Preview	Attachment	Size
	ful.jpg	433.69 KB

Sat, 03/19/2016 - 11:20

alicemouse

Offline

Joined: 10/22/2013

Posts: 2832

Bummer!! Did you call them directly? I would do that before I switched. Fulton's is great, but I thought it was pretty expensive. I would either check the brand new Boathouse right next door or if you were after the crab legs, check Cape May Cafe. Cape May has unlimited crab legs and other assort seafood and non-seafood entrees for around $40/person. One pound of crab legs at Fulton's was $55 the last time I was there.

__________________

Be good at something. It makes you valuable. Have something to bring to the table because that will make you more welcome. --Randy Pausch

Find me on Facebook

Trip Reports:
December 2013: 10th Anniversary, 1st DVC Stay | April 2014: Birthday on the Boardwalk | May 2014: Star Wars Weekend, Navigating WDW with a wheelchair | August 2014: Villains Unleashed | September/October 2014: MNSSHP, F&W, Tower of Terror 10-miler | March/April 2015: Disneyland and California Coastal Cruise | November 2015: Wine & Dine Half, Food & Wine, 1st Disney Cruise | February 2016: Presidential Classic Gymnastics Meet | March 2016: "Work" Trip, Tours, F&G Festival | April 2016: Conference at Disneyland | Fall 2016: Festive Fall Fun | January 2017: Festival of the Arts | May 2017: AbD Backstage Magic | July 2017: AbD San Francisco | Sorry I had to give up doing trip reports. Too many time commitments right now.

Sat, 03/19/2016 - 11:36

ocarina

Offline

Joined: 12/19/2012

Posts: 180

I havent called yet (not open for another half hour) but will do. Boathouse or Cape May might be a good one thank you x

Should I ask for a manager/supervisor when I ring? I really hope there is still availability

__________________

Sat, 03/19/2016 - 12:08

Skunk

Offline

Joined: 02/13/2011

Posts: 442

If not on the dining plan, I would suggest Todd English's Bluezoo at the Dolphin.

Sat, 03/19/2016 - 20:02

ocarina

Offline

Joined: 12/19/2012

Posts: 180

I've been on hold for 35 mins to talk to someone only to be very rudely told that if theres no availability on the restaurant my dad wants to go to (Wolfgang Puck) then they cant do a thing. Really upset Disney never told us that Fultons is closed and mega upset its too late for his second choice.

__________________

Sat, 03/19/2016 - 20:34

ocarina

Offline

Joined: 12/19/2012

Posts: 180

She even asked me if I wanted to cancel the booking we have (I booked The Boathouse after seeing Fultons was closed this morning) and see if we could get as walk up on that day. What sort of logic is that?

__________________

Sat, 03/19/2016 - 21:52

MrHub

Offline

Joined: 10/29/2009

Posts: 9504

Rebecca the Boathouse is very good. We had an excellent meal there. Sort of odd you were even able to book the reservation for Fultons considering it has been on the list for refurb for a while now.

Sun, 03/20/2016 - 09:38

ocarina

Offline

Joined: 12/19/2012

Posts: 180

I had no idea about the refurb at all, but did book in Novemberish time and hadn't looked since. Miffed Disney didn't contact me - the lady even read out my email and mobile number to check, so eh.

Oh well, Dad wants to try Johnnies Hideaway instead, which looks a lot of fun
Aaaand breathe. I feel better now. Nothing worse than feeling you've let someone down.

__________________

Mon, 03/21/2016 - 20:01

Allie

Offline

Joined: 06/26/2012

Posts: 5477

What a bummer. That seems weird that they wouldn't send something out to anyone who already had booked reservations.....

__________________

Find Me On Facebook

January 2020 Trip Report - Riviera Resort
June 2019 Trip Report - Caribbean Beach & Saratoga Springs
October 2018 Trip Report - Contemporary Resort
July 2018 - All Star Movies
April 2018 Trip Report - Art of Animation
Jan 2018 Trip Report - Port Orleans Riverside and Animal Kingdom Lodge
Nov 2017 Trip Report - Boardwalk Villas
Feb 2017 Trip Report - Port Orleans French Quarter
Apr 2016 Trip Report - Pop Century
Dec 2015 Trip Report - All Star Sports & Saratoga Springs
Sept 2014 Trip Report - Coronado Springs
Oct 2012 Trip Report - Caribbean Beach Resort

Mon, 03/21/2016 - 21:05

oHIo

Offline

Joined: 10/04/2014

Posts: 844

Same thing happened to me! Had ADR on 05/21 for eight people. Noticed on the Internet that Fulton's was closing for refurb. Called Disney Dining and they were not aware of it! CM connected me directly to Fulton and the closing was confirmed. What is even worse is that DH and I had eaten there at the end of January and we told our waiter we would be back in May. I don't think he was aware of the closing either!

Tue, 03/22/2016 - 00:54

Kristen K.

Offline

Joined: 09/01/2011

Posts: 23803

It's really strange to me that they would not let people who had reservations know. I mean we have to give enough information to make the reservation! This thread inspired tomorrow's article on the blog for sure.

Tue, 03/22/2016 - 13:28

ocarina

Offline

Joined: 12/19/2012

Posts: 180

oHIo wrote:

Same thing happened to me! Had ADR on 05/21 for eight people. Noticed on the Internet that Fulton's was closing for refurb. Called Disney Dining and they were not aware of it! CM connected me directly to Fulton and the closing was confirmed. What is even worse is that DH and I had eaten there at the end of January and we told our waiter we would be back in May. I don't think he was aware of the closing either!

Yeah - they rung Fultons for me, too - they seemed really confused about it. Oh, well. We will have to go there next time !!

__________________

Tue, 03/22/2016 - 13:33

ocarina

Offline

Joined: 12/19/2012

Posts: 180

Allie wrote:

What a bummer. That seems weird that they wouldn't send something out to anyone who already had booked reservations.....

The rep seemed sure that they would have got in touch, but I keep my phone with me all the time and I've had nothing even via email. I asked her to read me the contact details they have for me and it was all correct. Hmn.

__________________

Tue, 03/22/2016 - 18:53

FutureMrsHurst

Offline

Joined: 06/02/2015

Posts: 462

alicemouse wrote:

Bummer!! Did you call them directly? I would do that before I switched. Fulton's is great, but I thought it was pretty expensive. I would either check the brand new Boathouse right next door or if you were after the crab legs, check Cape May Cafe. Cape May has unlimited crab legs and other assort seafood and non-seafood entrees for around $40/person. One pound of crab legs at Fulton's was $55 the last time I was there.

Thank you I have now added Cape May dinner to my Reservations, I can not pass up a buffet with Crab Legs!

You definitely should have been contacted and let know. I feel like some of the Refurbs lately have been not that solid in plans. The only thing that was supposed to be closed during out trip was it's a small world which was opening back up on the 15th of September we leave the 18th. Now they just pushed Big Thunder Mountain's Refurb further back and it will be closed from August to November and it is one of my favorite rides.

But if it is something you had reservations for you definitely should have been notified. I can't believe it still says you have the reservation when its supposed to be closed.

__________________

Wed, 05/04/2016 - 02:36

kormelmer

Offline

Joined: 07/01/2011

Posts: 107

Well I am offically late to this party, but the wife and I are very sad to see Fulton's closed this past weekend. We had spent many a Sunday lunches there before our trip back. This place will be sorely missed. The sign outside it said that wit was going to be renamed Paddlefish and open in the fall. If anyone wants I still have the recipe for their crab dip appetizer (Fulton's Crab Boursin).

__________________

We've stayed at:
Grand Floridian, Wilderness Lodge, Beach/Yacht Club, Old Key West Resort, Port Orleans (Riverside & French Quarter), Coronado Springs, Boardwalk Inn, Animal Kingdom Lodge, Caribbean Beach, Pop Century, All Star (Music & Sports).

Primary links

Secondary links

SO dissapointed! Booked Fultons for my Dads special birthday and it's closed for refurbishment!