Usually you have a better view/location with concierge (it was true for us at the Boardwalk, but not at the Poly) Also you get pre-trip planning-basically someone to take care of all your ADR's, spa treatments, special hard ticket events, etc. They were able to get CRT breakfast and LeCellier ADR's when I had been unsuccessful for weeks prior. They have a continental breakfast in the mornings (pastries, fruit, cereals, etc) they had afternoon snacks (chips, goldfish crackers, pretzels, cookies) at the Poly evening service was usually enough for us to eat for dinner (it was hot finger foods, soups) plus beer/wine. After dinner you get desserts and cordials. They had soft drinks and water available all the time which was nice. I don't know if it's just the atmosphere at the Poly (very laid back and friendly) but it was just so relaxing there and the staff at the Club level did everything . We are AP holders so we don't usually do the dining plan and are able to get plenty of food at the lounge which saves us in the parks later.
Granted it's not something we do everytime due to the cost, but we really enjoy it when we can.
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