I got a phone call from the other family we are traveling with Oct. 10-17
She was on the phone with 
Disney IT because she had been having trouble linking up the Memory Maker to her account that I had purchased for my family. 
Anyway, the rep noticed on my account, family of 4, that my two children were being managed by "Eric" and not by "You".
The Disney rep, through conference speaker, explained to me that for some glitch in the system I had two (2) accounts under the same email and that somehow all of the actions I had been providing for my children, particularly FastPasses, were being governed under this alleged account.
That even though I was updating times and attractions of Fastpasses for my two children. It was not I, Eric, who truly had them linked to my account fully.
She said that when we go to WWD this October, the Magic Bands will not have any of their FP+ rides linked. She said that I would have to go to guest relations and sit and wait for up to six hours for this problem to be worked out.
Then she offered a solution.
She told me that one of her best IT people can go into my account now and re route all of my kids Fastpasses to me.
However, there is one major caveat that is just making me want to climb the roof.
All of the FastPasses that are hard to get (Anna&Elsa, 7D, etc.) those are going to be manually registered into their profiles.
Which means they are going to have to override the system and manually enter them because otherwise they would be lost.
This also means that once they put them there, I will not be able to change them or adjust their time accordingly.
Can you believe you are reading this?
I have been told that a IT person is right now rewriting my whole itinerary, having to wipe it clean and start anew.
She said this is the only way to fix this. Otherwise, if it weren't caught, we would have been waiting on our first day at guest relations for hours.
I was told in the next 24 hours I will receive an email saying that my MDE "issue" has been resolved. She then told me to go my MDE and very carefully every single detail. She said that if anything is wrong, out of place, or inaccurate, to call this specific number I was given and let them know. She said she is entering all of her "notes" into the account, so the next person who sees this can assist.
Now that I've vented this fully here are my thoughts?
How did this happen in the first place? How in the system does my first name, not the pronoun "You" tip-off that a major glitch in the system has happened.
I never had any issues with my account, just my friend who was trying to link our accounts so she could bum off my memory maker. Did she cause something to happen?
Why should I have to put up with this? This isn't my fault. I didn't do anything, and now I am looking at serious issues potentially. Its not fair that I am now locked into certain Fastpasses. What if something happens? What if we miss the bus? So many variables that I shouldn't have to worry about with our First Trip To Disney!
I'm not asking for a hand out here, but come on Disney!
Has this happened to anybody? Should I write a letter to Disney? I just feel extremely vulnerable. Not happy. I'm already stressed about this being our first trip. I am afraid to tell my wife what has happened.
