Closure of railroad

Login to post comments
8 posts / 0 new
Offline
Joined: 11/15/2012
Posts: 912
Closure of railroad

Have just read that the railroad is being closed between 30 September to 20 October, we were supposed to be doing the behind the steam tour on the 18th Sad I couldn't understand why I had a refund from Disney in my account now I think I know. Would have been nice if they had emailed me! Will contact them in the next few days to see if it really has been cancelled.

__________________

Offline
Joined: 11/15/2012
Posts: 912

Having just checked my account it is the Steam Train Tour that I have been refunded boo hiss, but is it normal for Disney to not let you know? Oh well the only good side is that we are doing MNSSHP the night before which is a late finish so no silly early start and maybe breakfast at Kona instead of lunch Smile

__________________

Kristen K.'s picture
Offline
Joined: 09/01/2011
Posts: 23803

Sometimes it takes a couple of days for the left hand to let the right hand know what's going on with Disney. With other forum members who have experienced cancellation, they often have heard about tours being stopped or suspended through online forums before Disney was able to contact them.

Offline
Joined: 11/15/2012
Posts: 912

Hm I agree but it appears I was refunded on 4 June! (I am really bad at checking my account) so nearly a month is a bit lame really.

__________________

MrHub's picture
Offline
Joined: 10/29/2009
Posts: 9504

Sally-Ann wrote:
Hm I agree but it appears I was refunded on 4 June! (I am really bad at checking my account) so nearly a month is a bit lame really.

Sally-Ann , did you book that through a travel agent or directly?

Offline
Joined: 11/15/2012
Posts: 912

Direct Mr Hub I tend to do everything direct it's the control freak in me!

__________________

Allie's picture
Offline
Joined: 06/26/2012
Posts: 5477

That's really odd that they'd refund you with no explanation. Sorry to hear your tour was cancelled!

Mandy's picture
Offline
Joined: 06/18/2013
Posts: 2485

Disney does need to work on it's communication skills a bit for both cast and guests.