We have cruised DCL a few times and have gotten to know a few of the cast and crew onboard.
In general:
Servers and room stewards have contracts that are usually 8 months long. If they renew, they then take 2 months off. Then 8 on, 2 off, and repeat. They work VERY long hours (about 12-15/day, seven days a week). They get room and board onboard the ship, so they have very few living expenses (communication home, sightseeing in ports, snacks, toiletries for the most part). Therefore, a majority of their pay is pocketed. For many from various countries around the world they send it all home. One room steward we had was from India and was with DCL for 7 years (8 mos on, 2 mos off). He said he makes more money there than he could ever make back home so it's what he does to support his family (wife and 3 kids).
Cruise staff is different. They are generally on four month contracts, followed by two months off. Again, they work very long hours, seven days a week, have very few expenses since room and board is part of their pay. One member of the cruise staff we got to know pretty well who is from America and has been cruise staff with DCL for three years said that she plans to stay until "it gets old." Her hope is to be able to pay off all of her college loans and save enough for grad. school.
Unless you are a higher level, living arrangements for all onboard are generally a VERY small, shared room. I had envisioned small. Then I saw a picture. Let me emphasize: V E R Y.
The cruise staff we got to know seem to love their job. They all said, if you don't love it, you leave after your first contract. They work very hard, but get to see the world, make friends (fellow cast and crew) from around the world, and build a very impressive resume. While the stateroom hosts and servers enjoy their jobs, the impression we got is that (generally speaking) they are onboard because it's a job in which they can make more than back home and are willing to make the sacrifices of being away / working very long hours for their families. Meanwhile, cruise staff is onboard (generally speaking) either as a job for an interim period of life (post-college, pre-"family", for example) or as a career choice. Very different situations.
Then there's the Officer we spoke with who has his own stateroom with a window, sees his family every Sunday when the ship is in port, and has been with DCL a very long time. As in any career, there are serious advantages, the higher up you get. Officers are a whole different ballgame.
All across the board, they get time to go in to Port most times, but not always. How much times depends on their work schedule for the day. And if you want to know where there is somewhere in port that has free wifi, ask them. They know every place in every port with free wifi --- that's their gateway to family and friends at home. And it's free.
Interesting sidestory: We were on a DCL cruise in the Bahamas. On the day we were in Nassau, our port time was 9am - 6pm. it was announced the night before that our port time in Nassau was being extended until 2am. When we inquired why there was a last minute extra EIGHT hours in port, we were told the Captain sometimes adjusts port time based on the sea and the weather. While this seemed reasonable, and we found out later that it does indeed happen, it was not the case this time. We found out from two members of the cruise staff that they were issued a "performance" challenge and if the post-cruise surveys filled out on the last day of the cruise for a month hit a certain score, they would get extra port time. Our extra eight hours in Nassau was, in reality, a crew reward. And while for some cast and/or crew it meant extended time in port (something they LOVE), it also meant that every single person working in every single department on the cruise ship would get some port time --- which is not always the case.
That's the general gist, from what we have learned from cast and crew over the span of our cruises.
- Dreams